What’s the real problem here?
Recently I was pondering shifting the burden while blogging about City Bees and it lead into something that sometimes gets missed in the process of finding a solution to our challenges. Often when looking at a problem you need to go further upstream or deeper into the process in order to find the origin and create a more systems aware solution.
One of my favorite solutions came time and time again when I was working as an Associate Dean. Part of my job at the time was to met out punishment for absences. I took it a different way though, if there were no absences then I was also doing a good job. So when the teens came into my office there was no heat or anger, we simply discussed why the absence had occurred and worked on going upstream to find out what the real problem was. Continue reading “Going Upstream”